About.

Turning Chaos into Clarity

Stacey is results-driven customer success leader and program management expert with 20+ years in B2B SaaS leading customer-facing teams and programs to drive revenue, retention, and scalable growth. She excels at aligning tech solutions with business goals, streamlining processes, and building high-performing remote teams.

She thrives in fast-paced and dynamic environments that require flexibility and adaptability to adjust to changing business needs. She effectively balances achieving business success with her empathetic leadership style where she mentors and coaches her teams.

With an engineering background she excels at data-driven decision-making. Known for running problems to ground she ensures root causes are identified and resolved as part of her continuous improvement mindset.

Check out my introduction video (3 minutes)

Credentials

• Certifications: PMI PMP (2006 – Current), Gainsight User Certification (2025 – 2027), Jira/Confluence Certifications (2023), Hubspot Service Hub (2025)
• Education: BS in Mechanical Engineering from University of New Hampshire AND Masters in Business Administration from University of Phoenix
• Industry Experience: Manufacturing, Logistics, Technology
• Company Experience: Tektronix, Precise, Hewlett Packard, Honeywell, Riverbed, GitHub (a Microsoft Company)

What Colleagues say about Stacey…

“…she goes above and beyond to promote the success of the team.” – Amanda Selck

“She is highly skilled at balancing the needs of customers, employees and the best interest of the business” – Mitch Horton

“I highly recommend Stacey for leadership roles in Customer Success, Professional Services or other customer-facing positions.” – Don Brake